Frequently Asked Questions

What does Calyx + Trichomes sell?

Currently Calyx + Trichomes sells cannabis accessories and is on the wait list to sell cannabis products.

Where is Calyx + Trichomes located and what are the hours?

Calyx + Trichomes is located at 1105 Midland Ave. in beautiful Kingston, Ontario.

Calyx + Trichomes is open Monday to Saturday from 11AM - 8PM and Sunday 12PM - 5PM.  Once licensed, Calyx + Trichomes will expand hours.

Does Calyx + Trichomes offer delivery?

We are happy to offer $5 delivery for all cannabis accessories for residents of the City of Kingston.  Just follow the normal check out process and select Local Delivery at the end.  Once payment is received, a staff member will contact you to arrange a good delivery time.  Staff deliver during regular business hours, and will ask for ID at the door upon delivery.  If no one is at home during the time of delivery, the products will be returned to Calyx + Trichomes and you will be refunded the total minus the delivery cost.

When will Calyx + Trichomes sell cannabis, edibles, CBD products, concentrates, seeds or clones?

The provincial government is introducing private sale legalization in phases.  The current phase (called Expression of Interest Period) and runs until December 13, 2019. There is no date when the next phase of cannabis store licensing will be introduced or if this time frame will change.  We are just in the first year of legalization and patience is a virtue.

How old do I need to be to enter the store or make a purchase?

Calyx + Trichomes is committed to community safety and ensuring cannabis stays out of people who are not authorized to have it.  Customers must be 19+ to enter the store (the legal age in Ontario). 

Does Calyx + Trichomes ship accessories?

Calyx + Trichomes ships accessories within Canada to verified adults who are the legal age to buy cannabis in their province. Calyx + Trichomes orders are shipped with age verification, and recipients must be the legal age to purchase cannabis products in their province to accept the order. 

Legal age by province:
Alberta: 18+
British Columbia: 19+
Manitoba: 19+
New Brunswick: 19+
Newfoundland + Labrador: 19+
Northwest Territories: 19+
Nova Scotia: 19+
Nunavut: 19+
Ontario: 19+
Prince Edward Island: 19+
Quebec: 18+
Saskatchewan: 19+
Yukon: 19+

An adult must be home to receive the accessories, and show valid government issued ID. If no one is home at the time of the delivery, a tag will be left on the door for pick up at a nearby postal outlet. ID must be shown to the postal service worker verifying both name and age.  If a customer is unable to verify their age according to province, the package will be returned.

What is the shipping process?

Once you complete your order, payment is due within 24 hours.  Nothing is set aside or guaranteed until payment is received.  Once payment is received, your order will be packed and shipped.  You will also receive automatic updates every step of the way via email (and/or  SMS if you signed up for that).  If payment is received by 4:20 PM, your order will usually ship in the same day or the next business day (if the order is placed on a holiday or weekend).  You will usually receive your package from Calyx + Trichomes in 1-5 business days (depending on your location).  To receive your package you will have to provide ID showing you are 18+ (in Quebec or Alberta) or 19+ (everywhere else).  If you are not home, a tag will be left on your door directing you to the nearest postal outlet.

How is the shipping cost calculated?

Calyx + Trichomes offers multiple rates through Canada Post.  Your rate is mostly based on the distance the product is travelling plus the box size (which we try to keep as small as possible) plus the age verification fee of $3.00.  Calyx + Trichomes has no control over these rates, they are set by Canada Post.

What happens if a package is returned?

If your package is returned to Calyx + Trichomes, you will be responsible for the return shipping and handling cost.  The balance less shipping and handling will be returned to you (via email money transfer using your last name) within 12 hours of the package being received.

What is the Calyx + Trichomes Sales + Refund Policy?

ALL SALES FINAL!

Exchanges are available in the following circumstances:

1) You purchased an incorrect size or piece for your glass or vaporizer. 
Calyx + Trichomes will do a direct exchange for the same item in the correct size.

2) A product is unused and defective out of the box (like a vaporizer or any other electronic product). If there is no resolution or fix available, Calyx + Trichomes will exchange for the same item that is non-defective.

3) A product is used and not working (like a vaporizer or electronic product) but has a manufacturer warranty. If there is no resolution or fix available, Calyx + Trichomes will refer customers to the appropriate manufacturer so they can complete the process for replacement.

4) A product is used and not working (like a vaporizer or electronic product) but has an in-store warranty. If there is no resolution or fix available, Calyx + Trichomes will exchange for the same item that is non-defective.

Before anything happens, our Cannabis Experts will first troubleshoot the issue (what can we say? Sometimes we have the magic touch!) They will then determine the next course of action.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and you must have the receipt (either original or email copy). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

All other products are exempt from being returned or exchanged. 

Calyx + Trichomes honours any 420 Kingston in-store warranties.  

Coupons are able to be used one at a time and one per customer.  Coupons may be used in-store or online (unless otherwise specified on the coupon).

Customers must be 19+ to enter the store (the legal age in Ontario).  Online orders will be shipped to customers who are the legal age to buy cannabis products in their province.  Please see shipping section for additional details.

Where can I get cannabis products until Calyx + Trichomes is licensed?

The only legal source for cannabis products is The OCS or a cannabis store licensed by the AGCO after April 1st.  There are no legal cannabis stores in the Kingston area at this time.