FAQ

About us

Calyx + Trichomes is an independent, family and activist owned cannabis store in Kingston, Ontario.  We have achieved top sales for our region (which is everything east of the GTA) because we have one of the sharpest, friendliest, most enthusiastic teams in the whole province.

  • We have the lowest prices in Kingston guaranteed.  We dedicate hours a week to ensure our prices are best.  If you find something even a penny less (including sale prices), submit a form using our Price Match Tool and we will issue you a special discount code and lower the price for everyone else.
  • We have the freshest selection in Kingston.  We believe in full transparency so we list the package dates, and we are the only store who receives fresh product at all locations every Tuesday by 4:20 PM.
  • We have the largest selection in Kingston.  We have over 4000 items in our inventory and are adding more every week!  

Yes! We sell all regulated cannabis products. This includes all products with THC like dried flower, pre-rolled joints, vape cartridges, edibles and drinkables concentrates like hash, wax and shatter. We also sell CBD products like oils, capsules, creams and even bath bombs!

Accessories are always available. This includes glassware like bongs, bowls, downstems and pipes, our favourite dry herb and concentrate vaporizers.

Fill your cart with everything you need, head to check out. You can check out with an account or as a guest. Make sure your cell phone is correct (this is how you’ll be notified your order is ready). If you don’t have a cell phone, please choose email notifications. Hit complete and get your reservation number. When you arrive at the store, give the cashier your number.

Cash, debit, credit or Apple Pay. All payments are processed in person (web orders reserve the order for pick up).

We receive new cannabis every Tuesday. Our website will reflect new inventory as soon as it is input into our system (usually no later than 4:20 PM). We usually receive accessories a couple times a week (could be any day or time Monday to Friday).

We try our best to keep our THC/CBD values as accurate as possible. If THC/CBD changes it takes about 15-20 minutes for our website to reflect these changes. It is as accurate as we can possibly make it.

We always try to have the best price for any product we sell in town.  If you notice a competitor has a lower price after tax on any item we sell, we will always beat it.  This includes sale prices.  Submit details about the product on our price match tool and we will send you a discount code you can apply at check out.

ALL SALES FINAL

Exchanges with receipt and original packaging are available in the following circumstances:

1) You purchased an incorrect size or piece for your glass or vaporizer. Calyx + Trichomes will do a direct exchange for the same item in the correct size.

2) A product is unused and defective out of the box. If there is no resolution or fix available, Calyx + Trichomes will exchange for the same item that is non-defective.

3) A product is used and not working but has a manufacturer warranty. If there is no resolution or fix available, Calyx + Trichomes will refer customers to the appropriate manufacturer so they can complete the process for replacement.

4) A product is used and not working but has an in-store warranty. If there is no resolution or fix available, Calyx + Trichomes will exchange for the same item that is non-defective. Before anything happens, our team will first troubleshoot the issue (what can we say? Sometimes we have the magic touch!) They will then determine the next course of action.

5) You purchased a cannabis product that is missing an excise stamp.

6) You purchased a cannabis product that has visible mould.

7) You purchased a cannabis product that has damaged packaging.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and you must have the receipt (either original or email copy). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

All other products are exempt from being returned or exchanged.

Customers must be 19+ to enter the store (the legal age in Ontario).

Everyday discounts are applied automatically in store and online, no action required from you.  There is no limit to the everyday discounts that may be applied.

We also offer a military discount of 10% for our active service members and veterans.  Thank you for your service.  Just show us a valid military ID, temporary ID, CF1 card or 404 ID.  Please note, military discounts are for military personnel only–we do not offer military discounts to civilians working on base.

Discount codes are for online orders only.  If you are given a discount code, just apply it at check out under discounts.  Discount codes can be used one at a time.

Yes, 420 Kingston was a head shop and seedbank and our first store that we opened back in 2010.  For years we fought for legalization.  When it finally came we decidede we needed to develop a new brand just for cannabis retail. 

You mean this goofball?

Yes, that’s Harry (or you’re thinking of his brother, Quincy)!  He is in the store most days as our security, but as he’s getting older sleeps a LOT more.

Yes, as long as he is 19 dog years old.

Just kidding.

But our security dog is very suspicious of other dogs in our space.  Please give us a minute to make sure he is assigned to other detail.

Calyx + Trichomes–we get it, it’s a mouthful! 

Calyx: Prounounced KAY-licks:  A protective layer that forms over the developing flower.

Trichomes:  Prounounced TRY-combs:  Resin that forms a protective barrier on cannabis and contains terpenes and cannabinoids like THC and CBD.  It’s the crystal you see on your cannabis!

When we started developing this brand in 2018, the provincial regulations were not yet defined.  Based on the Cannabis Act, certain elements of our 420 Kingston brand (specifically having Great Danes as mascots) were non-compliant.  We didn’t know what else would be considered off-side.

We decided to go with the most innocuous, anatomical name we could think of that would still pay tribute to our seedbank roots.  We figured if you knew what they were, you would be in good company and if you didn’t you wouldn’t clutch your pearls when walking by.